A more consistent first response for routine questions
Industrial Automation Products · Engineering Services · Quote Support
AI Automation Solutions · WhatsApp
WhatsApp AI Agents for Business Conversations
Turn routine business conversations into a clearer, more manageable customer journey. SmartPLC Solutions can scope a WhatsApp AI agent to answer approved questions, collect enquiry details and route conversations to your team through a supported business setup.
Organise common customer conversations in a channel your business is authorized to use.
◌SmartPLC SolutionsWhatsApp AI
Designed around your operation
A practical AI assistant for whatsapp
Customer messages can arrive at any time and include a mix of simple questions, sales enquiries and requests that need a person. Without agreed response boundaries, routing and account setup, automation may create confusion.
How the service can help
We define the use case, information sources, escalation rules and account requirements first. WhatsApp automation is implemented only through an appropriate supported WhatsApp Business integration with the necessary permissions and platform configuration.
- Respond to approved frequently asked questions
- Collect enquiry details and identify the reason for contact
- Route conversations to the appropriate team or human operator
- Provide guided information and links to relevant business pages
- Assess approved workflow connections where APIs, access and configuration are available
Built for useful day-to-day support
What a well-scoped AI agent can support
Structured context for staff handling a handover
Clearer ownership of unanswered or sensitive conversations
An integration scope based on platform access and actual business needs
From discovery to rollout
How the project works
Define the messaging use case
Agree which customer journeys belong in WhatsApp and which should continue through another channel.
Verify account readiness
Review WhatsApp Business account ownership, provider options, permissions, templates and policy requirements.
Design conversation controls
Approve the knowledge sources, handoff rules, response limits and any workflow connections.
Pilot and monitor
Test message flows and error cases with the business, then agree how responses and account configuration are maintained.
Explore related AI automation services
Frequently asked questions
Does this work with a regular WhatsApp account?
Business automation should use an appropriate supported WhatsApp Business integration. Account eligibility, provider setup and platform rules must be checked.
Can the agent send messages first?
Outbound messaging depends on the applicable WhatsApp Business rules, customer permissions, approved templates where required and provider configuration.
Can it transfer a chat to staff?
A human handoff can be included when the selected integration and operating process support it. The destination and ownership need to be defined.
Can it connect to a CRM or order system?
That depends on available APIs, credentials, data permissions and technical suitability. No external connection is presumed until reviewed.
Will it answer every customer question automatically?
The agent should answer within approved boundaries and route unclear, sensitive or unsupported requests to a person.
What is needed to start?
Describe the customer journeys, business account setup, information sources, staff handoff process and any systems you want assessed.
Plan the right first step
Discuss your whatsapp AI project
Tell us about your workflow, intended users, information sources and any systems you want assessed. We’ll review the scope and practical requirements with you.