1. Understand
Receive a question, request, event or workflow trigger.
Industrial Automation Products · Engineering Services · Quote Support
IT Services / Artificial Intelligence
Custom AI Agent Development and Business Automation
Build AI-powered workflows that help your business respond to enquiries, retrieve information, assist customers and connect approved software systems. SmartPLC Solutions can assess your requirements and develop a solution around your existing processes.
Custom development, integrations and workflow automation subject to technical feasibility and access permissions.
What Is an AI Agent?
An AI agent is a software system that can interpret a request, consult permitted information and use approved tools to help complete a defined task. Depending on the design, it may answer questions, summarize documents, classify enquiries or coordinate actions through business APIs. The appropriate level of automation depends on the risk and complexity of the task.
2. Retrieve
Find relevant information from authorized sources.
3. Process
Use an AI model and defined business rules to determine a response or next step.
4. Act or Escalate
Call approved tools, return a result or ask a person to review the action.
AI Agent Development Services
Select a specific workflow or combine multiple capabilities in a larger project. Each solution is scoped according to data access, business rules, integration availability and expected outcomes.
AI Website Assistants
Answer common questions, explain services, guide visitors to relevant information and collect enquiry details for follow-up.
- Approved website content
- Service discovery
- Enquiry collection
Lead Qualification and Sales Support
Help organize incoming leads and identify which enquiries need attention from your sales team.
- Enquiry classification
- Requirement summaries
- Follow-up routing
WhatsApp and Messaging Workflows
Explore approved messaging integrations for customer enquiries, notifications and selected support workflows.
- Supported messaging APIs
- Message templates where required
- Escalation to staff
Appointment and Reminder Agents
Connect conversational workflows with authorized calendars or booking systems to assist with scheduling.
- Availability checks
- Booking requests
- Reminders and follow-ups
E-commerce AI Assistants
Help shoppers discover products and get answers using authorized catalog, policy and order information.
- Product discovery
- Policy questions
- Order assistance with permission
Document and Knowledge Assistants
Make approved internal documentation easier to search and summarize, with access limited to permitted sources.
- Document retrieval
- Knowledge search
- Source-grounded responses
Business Process Agents
Coordinate selected routine tasks across supported business tools and APIs with appropriate validation.
- Workflow triggers
- Data transfer
- Task status reporting
Custom Industry Solutions
Assess AI applications for clinics, industrial service businesses, e-commerce operations and other specialized workflows.
- Industry-specific requirements
- Existing system integration
- Human review where needed
Integration with Your Existing Systems
An AI agent is most useful when it fits into an existing workflow. Depending on available interfaces and permissions, a project may integrate with websites, business databases, CRM tools, calendars, product catalogs, support systems or other software APIs.
Websites and Customer Portals
Add a conversational interface, guide visitors and route enquiries to an appropriate team.
Business APIs and Databases
Retrieve or update permitted information through validated interfaces rather than unrestricted database access.
Messaging and Scheduling
Assess supported messaging, notification, calendar and appointment integrations for your workflow.
Integrations depend on vendor APIs, account permissions, platform policies, security review and any applicable service costs.
Our AI Agent Development Process
Discovery and feasibility
Identify the business problem, users, expected benefits, constraints and measurable success criteria.
Data and integration design
Identify approved knowledge sources, APIs, permissions, model options and data handling requirements.
Prototype and evaluation
Test realistic user requests, difficult cases, incorrect assumptions and escalation behavior.
Controlled implementation
Add authentication, authorization, input validation, logging, rate controls and human approval where appropriate.
Deployment and monitoring
Deploy the agreed solution, monitor quality and errors, and establish a process for maintenance and updates.
Security, Reliability and Human Oversight
AI systems can produce incorrect or incomplete responses. A production implementation should account for those limitations instead of assuming every output is correct.
- Restrict access to approved data and tools.
- Keep API credentials on the server and protect sensitive information.
- Validate tool inputs and outputs before taking actions.
- Use timeouts, error handling, monitoring and usage limits.
- Require human approval for sensitive, financial or consequential actions where appropriate.
- Test representative scenarios and provide a path to human support.
Frequently Asked Questions
Can you build a custom AI agent for my business?
Yes. We can review your workflow, intended users, information sources, integrations and desired outcomes to assess a suitable solution.
Can an AI agent use our existing database?
It may access approved information through a controlled API or another suitable interface, subject to security and technical review.
Can you automate WhatsApp customer enquiries?
This can be assessed using supported integrations, authorized accounts and applicable platform policies.
Will an AI agent work without human involvement?
Some low-risk tasks can be automated, while sensitive actions may need approval, review or escalation. The design depends on the workflow.
Can the solution be connected to our website or application?
Integration can be considered where suitable interfaces, access permissions and technical requirements are available.
What information is needed for a project quote?
Describe the task to automate, who will use it, which systems it should connect to and what a successful outcome looks like.
Discuss Your AI Automation Project
Share your current workflow and the tasks you want to automate. We can assess feasibility, integrations and a suitable implementation plan.
Request a Project Quote